欧州最大のコンサルティングファームでのEUC Service Delivery Managerの求人

●Position Overview
Role: EUC Operations Service Delivery Manager (SDM)
Location: Tokyo (5 days a week onsite)
Scope: Responsible for client relationship management, leading EUC support team, and direct people management.

●Job Description:
Cast Member support (software and hardware break-fix)
Staff availability for overtime and events
Device refresh, new hire setups, and replacements
Comprehensive reporting, including SLA and KPI oversight for each region
Experience: Minimum of 3 years as an IT Manager in a Managed Service environment, with 8-10+ years in IT management.
Education: Bachelor’s degree (BA/BS) or equivalent practical experience.
Strong attention to detail, superior customer service skills, and proven staff management abilities.
A proactive, positive attitude, with a resilient and flexible management style.
Excellent written and verbal communication skills.
Demonstrated ability to manage time, resources, and meet daily delivery requirements.
Maintain composure and professionalism under pressure.


●Responsibilities:
Oversee end-to-end EUC services and operations across Japan and APAC.
Lead and support a team dedicated to the technology needs of Disney Cast Members, essential to daily operations.
Maintain high-quality service levels, in alignment with contractual SLAs and KPIs.
Develop and uphold processes and procedures to deliver seamless end-to-end EUC services.
Manage the operational environment, set performance targets, and ensure effective service delivery.
Establish continuity plans for system and service recovery during outages or disasters.
Conduct data analysis, collate findings, and present insights to the company’s Senior Service Delivery Director.

●Behaviours:
Punctuality: Excellent time management and consistent in-office presence.
Flexibility: Willingness to handle diverse tasks across EUC responsibilities.
Client and Company Alignment: Balance client needs while upholding our interests.