Ensure Tokyo Branch (“Branch”) and Securities (Japan) Co. Ltd. (“Securities”) activities are made in line with regulatory guideline and internal policies and procedures in compliance with local & HO laws and regulations. Provide adequate legal and regulatory advice, in order to enable the Branch and Securities to minimize the exposure to legal and regulatory risks. Develop and strengthen the compliance culture and thereby protect the reputation of Group.
・Relationship Manager is the main point of contact for our multinational corporate clients, and is responsible for working in close cooperation with Parent/Regional Account Managers, Product Partners, Risk, Legal, Ops, Compliance etc. to deliver the best bank’s experience and the optimum products and solutions to the client. ・Required to have a deep understanding of a client’s business, industry and banking requirements in order to offer the appropriate set of products and solutions that are in the client’s best interest whilst also optimizing and maximizing the bank’s returns. ・Managing a defined portfolio of clients with full responsibility for revenues and maintaining a pristine risk and control environment. ・Required to continuously explore additional business opportunities with both existing clients and with a defined set of target market prospects. ・Maintain and develop business relationship and increase revenue from existing clients. ・Ensure a high level of client satisfaction with the bank’s products, solutions and services. ・Develop new client relationships and broaden existing client relationships. ・Carefully maintain a pristine risk and control environment, including all compliance, risk and regulatory responsibilities such as Know Your Customer due diligence, Extending Unit Due Diligence, Asset Self-Assessment etc. ・Maintain close contact with Parent and Regional Account Managers in order to ensure we are delivering the bank’s global network in an aligned and coordinated manner ・Support Product Partners in originating cross-sell opportunities and be inclusive in delivering the best client experience.
Who we are looking for Responsible for leading the client support team that provides client services to Japanese Database clients. Within the client service team, manage and lead team members, manage client queries and change requests, and enable client support to work closely with your local operations team to provide services. You also work closely with the relationship management team to maintain the overall relationship between its clients and us. Why this role is important to us The team you will be joining is a part of global team. The team is an our business unit that provides data and analytics solutions to asset owners and asset managers, as well as banks and insurance companies. global team helps our clients make more informed investment decisions. Our broad product line provides a consistent way of looking at risk and performance from front to middle office. Client Support Lead will Manage and lead our client support team in Tokyo office. Strong relationship management skills, ability to drive and influence discussions with clients and external parties. Single point of contact for all testing & validation activities for Client, Business Analyst Group, Operational readiness, Business Operations, IT & Configuration teams. Must have IT background in software development, technical & functional analysis, testing practices, business solutioning, middle and back office service industry experience Project Management - Manage the project team activities, facilitating communication upward to the management team level and across all development units (e.g. business analysis, development, quality assurance) to manage risk and communicate issues Provide on going test execution summary status & Metrics to executive management and other stakeholders. Lead joint Triage Process during client Test execution Triage Investigation Requests, issue/defect assignments, tracking & follow-ups, provide status reports on various test issues/defects Ability to track readiness for test execution, assess issues and escalate risks at the right time to stakeholders and senior management involved. Collaborate with business leads and IT leads to define architectural requirements in order to finalize client test platform requirements. Resource Planning- Internal & external which impacts across the program, Business, Operation, Business Analysts, Program Managers, Test (internal & external) Excellent business understanding of Process and data in Transaction Management, Recording Keeping, Corporate Actions, OTC derivatives, Performance & analytics, Reconciliation, Reporting, Cash Management, etc. Balance of Technical /Business & Quality Assurance, excellent presentation skills. Must have strong SQL knowledge, hands-on experience with database/data warehouse skills