【Roles and responsibilities】 The role and the responsibility of the experience strategy senior associate is to support the development and delivery of international or English-speaking opportunities for our firm’s Experience Center . This individual will work closely with the Managing Director and EC team to identify, coordinate, develop, and deliver experience strategy and design opportunities for clients across industries such as healthcare, insurance, manufacturing, technology, banking and others. Client engagements are often complex and gain clarity by leveraging experience design tools such as user research, journey mapping, design thinking, service design, rapid iteration, agile and collaborative design - we clarify the best way forward with our clients. The individual for this role should demonstrate a passion for continuous learning, be comfortable working in a creative and often ambiguous environment and have an entrepreneurial spirit to work independently.
【Client and work】 The Experience Center has a broad and global client base that includes multi-national companies and organizations operating in Japan and across geographies the world over. The industries and sectors we work with are also diverse, ranging from healthcare and pharma, retail and consumer, financial services and technology to government organizations and manufacturing to name a few. Clients engagements range from smaller, surgical-type advisories or design sessions to larger and longer multi-year transformations. Our core service portfolio includes:
It is a future-focused graduate development program that offers business rotational assignments, social learning, and advocacy experience.
The LEAD graduate program aims to attract and develop a pipeline of digitally-minded and trained millennial talent with the potential for either a General Management and/or business leadership career pathway trajectory.
・Provides a multi-faceted learning and development experience for entry level talent to advance into future leadership roles aligned to our corporate vision, mission, strategic priorities and brand values ・Develop skills for individuals that aspire towards a career in general management and support the growth of our global business ・Supports future leaders with establishing a powerful internal network to advance their careers within the organization
・Overview: The Capital Release Unit is made up of two business units: the Global Prime Finance Transition Unit (GPFTU) which comprises the former Global Prime Finance and Electronic Equities operations, and the Capital Release Group manages the disposal of all other Capital Release Unit assets.
・Key Responsibilities: Managing Service Requests; Incident Management; Problem Management; and Relationship Management Ensuring continual Service Management Process Improvement; Disaster Recovery Planning and Testing Handling user incident tickets and ensuring that affected users are informed as to resolution, (updating knowledge base as appropriate), this will involve supporting our applications on the trading floor as well as with back office users Handling escalated incident tickets and working with members of the team and developers Supporting the resolution of high impact incidents on our services (including attendance at incident bridge calls) Owning problem tickets that have been raised for your application set Providing resolution for open problems or ensuring that the appropriate parties have been tasked with doing so Identifying process improvements in the regional and global support models and assisting in implementation Working with project managers on the introduction and supportability of new services and systems Working with the appropriate internal teams to ensure all Rates Information Technology (IT) services are appropriately tested each year and that documentation is up to date
This position is accountable for leading, managing and providing direction to our main service.
Principle duties and responsibilities include: ・Responsible for maintaining the inbound client portfolio, including - having effective communications with client and our oversea leading team - being proactive in identifying the compliance, accounting and payroll needs of clients - leading meeting/conference call with clients ・Demonstrate effective communication with upstream and downstream team members to ensure end-to-end processes are well-thought out to address customer and regulatory requirements. ・Participate/take the lead in new client proposals with the team and integrate new clients into the business ・Work closely with the firm’s marketing team to improve market recognition of our service