2000万以上の転職求人

●ROLE DESCRIPTION AND PURPOSE
The Head of Client Account Management, Japan, will serve both as the Client Account Manager for the existing Clients and as the team leader for the local Client Account Management team.
Client Account Managers play a key role within the Global Client Group at Our Company. Working in close tandem with Client Relationship Managers, their principal objective is to deliver an outstanding Client experience, build trust and deepen our relationship with the Clients, drawing upon expertise from within the entire Firm to provide the highest standard of service.
※This role is responsible for Japanese Clients.

Client Service
o Establishes and maintains high quality, long-term, ‘trusted advisor’ relationships with Clients, allowing for both formal and informal interactions and ensuring that we always understand the actual Client experience, and actual Client intentions and proactively manage any risks to the relationship. Ensures service delivery in line with our contractual commitments, regulatory and fiduciary obligations.
o Client Query Management
Acts as a preferred point of contact for all Client queries received through various channels (emails, calls, notifications
from Client Relationship Managers), takes ownership and ensures adequate answers within agreed timeframes.
Handles incidents and complaints in line with agreed procedure. Coordinates prompt investigation of root causes,
resolution, and corrective measures with relevant local and global stakeholders. Provides regular and comprehensive
updates to Client Relationship Managers.
Maintains accurate and complete record of the Client Service requests and complaints in the CRM tool.
o Reporting
Ensures timely and accurate delivery of reporting commitments to the Clients, including Client reports, fund reports, and other updates as agreed upon, in collaboration with reporting teams and other relevant teams. This task may encompass report preparation and/or accuracy checks of reporting data and comments.
o Client Lifecycle Management
On-boards new accounts, coordinate account and fund changes and closing in collaboration with the corresponding
centres of expertise and other internal and external stakeholders.
o Fund Lifecycle Management
Performs duties associated with contract change, terminations, and regulatory changes from the Investment Trust
Association.

Team Leadership
（Please contact us for details.）
Continuous Improvement and Project Management
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Operational Risk Management
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Operational Risk Management
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Financial Security
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