外資系ベンダーでのクライアントサポートの求人
求人ID:100826
募集終了
転職求人情報
職種
外資系ベンダーでのクライアントサポート
ポジション
Associate Product Specialist
おすすめ年齢
20代
30代
40代
50代以上
年収イメージ
年齢・ご経験を考慮の上決定(イメージ:600万円〜800万円)
仕事内容
The Role:
The Associate Product Specialist ( APS ) provides leverage for the global sales team within the company.
This role combines sales skills and proactive customer service. At the core, the APS provides quality customer facing activity in a fast-paced environment. High activity rates are critical to success and you must be able to excel in a high-energy, team selling environment.
Key Responsibilities:
・Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention.
・Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles.
・Conduct approximately 300 in person client meetings per year, to demonstrate the value proposition of products.
・Work with sales professionals to identify clients who need training on the effective use of designated our products as analytical and informational tools:
-Provide training for both new and existing products on a proactive basis and as requested;
-Network within organisations to leverage relationships and training opportunities;
-Provide leads for new products, new users and new locations to sales;
-Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption.
・Work with customer service team and client service desks on campaigns to serve and train customers;
・Conduct training to support premium service level programs;
・Gain an understanding of client segments and how they use our products;
・Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent;
・Keep up to date on new products and enhancements to existing products;
・Provide feedback on products ideas and improvements;
・Track client meetings and notes in CRM system.
The Associate Product Specialist ( APS ) provides leverage for the global sales team within the company.
This role combines sales skills and proactive customer service. At the core, the APS provides quality customer facing activity in a fast-paced environment. High activity rates are critical to success and you must be able to excel in a high-energy, team selling environment.
Key Responsibilities:
・Client Satisfaction: Train clients to effectively use products and services, thereby increasing usage rates and supporting client retention.
・Sales Growth: Promote awareness and generate new leads for new users and products and train clients to use products during new sales cycles.
・Conduct approximately 300 in person client meetings per year, to demonstrate the value proposition of products.
・Work with sales professionals to identify clients who need training on the effective use of designated our products as analytical and informational tools:
-Provide training for both new and existing products on a proactive basis and as requested;
-Network within organisations to leverage relationships and training opportunities;
-Provide leads for new products, new users and new locations to sales;
-Assist in the identification of clients who have low usage of products, conduct meetings to increase adoption.
・Work with customer service team and client service desks on campaigns to serve and train customers;
・Conduct training to support premium service level programs;
・Gain an understanding of client segments and how they use our products;
・Contribute to/use internal knowledge base tools to understand value proposition and relevant array of products for a given constituent;
・Keep up to date on new products and enhancements to existing products;
・Provide feedback on products ideas and improvements;
・Track client meetings and notes in CRM system.
必要スキル
・Must be educated to degree level (or equivalent), preferably within a Finance or business related discipline.
・Proven experience in client service support or experience in sales or sales support environment.
・Fluency in English and Japanese is essential.
・Experienced in dealing with high volume work
・Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
・Excellent communication skills both written and verbal.
・Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
・Be able to deliver effective client care in all situations, to ensure customer satisfaction and retention.
・Excellent attention to detail
・Ability to work pro-actively, multi task and work to tight deadlines in a fast paced, changing environment.
・Ability to work autonomously with minimal supervision, yet integrate appropriately with the team and other areas within the company.
・Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
・Previous training experience would be an advantage.
・Proven experience in client service support or experience in sales or sales support environment.
・Fluency in English and Japanese is essential.
・Experienced in dealing with high volume work
・Well developed IT skills including Email, Word, intermediate Excel and PowerPoint
・Excellent communication skills both written and verbal.
・Good interpersonal skills and the ability to build strong professional relationships at all levels, with both internal and external parties.
・Be able to deliver effective client care in all situations, to ensure customer satisfaction and retention.
・Excellent attention to detail
・Ability to work pro-actively, multi task and work to tight deadlines in a fast paced, changing environment.
・Ability to work autonomously with minimal supervision, yet integrate appropriately with the team and other areas within the company.
・Good understanding of capital markets, especially the dynamics related to credit, lending and the bond markets
・Previous training experience would be an advantage.
就業場所
就業形態
正社員
企業名
リスクマネジメントコンサルティング会社(外資系格付機関グループ)
企業概要
金融機関・投資家向け投資判断・リスク管理にかかるソフトウェア・アドバイザリー等の開発・販売
企業PR
金融リスクに関する多数の独自開発モデルやツール、トレーニング・サービス、アドバイザリー・サービスを提供。信用リスクの分析およびモニタリングではトップブランドの強みを持ち、グローバルネットワークにより各国規制当局の規制ルールに対応。
業務カテゴリ
組織カテゴリ
備考
オンサイトのカスタマーサポート業務です。
顧客に対して自社サービス・製品の説明や使用法のトレーニングを行っていただきます。
以下のような方を募集しています。
●顧客へのサービス提供及びそのサポート経験のある方
●上記業務を積極的に行える方
●社内でビジネスレベルでの英語コミュニケーション可能な方
●金融機関での勤務経験をお持ちの方
顧客に対して自社サービス・製品の説明や使用法のトレーニングを行っていただきます。
以下のような方を募集しています。
●顧客へのサービス提供及びそのサポート経験のある方
●上記業務を積極的に行える方
●社内でビジネスレベルでの英語コミュニケーション可能な方
●金融機関での勤務経験をお持ちの方
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金融ITの求人情報
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