外資系信託銀行でのＲＭの求人

<Why this role is important to us>
The role is critical for our growth - main focus will be on relationship management with a large Japanese Asset Owner client. The expectation of the role is to further deepening current relationship with the client in order to strengthen the client experience and our service offering as well as our share of wallet.

<What you will be responsible for>
●Revenue targets derived from product expansion and share of wallet expansion
●Manages, monitors, analyzes, & communicates service levels and financial metrics for assigned client. Provides root cause analysis and develops solutions with local service teams and makes recommendation to senior management, ultimately ensuring we are executing against account plan and maintain client satisfaction across all our services
●Establishing and maintaining extensive client contact including relationships with client senior management
●Acting as the escalation point to resolve business/service issues
●Managing all aspects of risks associated with serving the client relationship, i.e. operation risk situations, client risk concerns
●Negotiating service contracts and other related legal documents
●Understanding client strategy
●Reviewing customer surveys and arrange key improvement initiatives
●Coordinating cross business relationship communication
●Consulting with client and internally on new products and services, industry trends, etc.
●Continuous updating of product, service and skills knowledge through training
●Communicating major industry/company news
●Tracking operational costs
●Effectively administer all internal requirements

<Education & Preferred Qualifications>
●Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 8 years of experience in the financial services industry, prior experience with Japanese Trust Banks preferred
●Excellent communication skills for client negotiation and internal communication
●Good personality to be easily accepted by clients
●Strategic thinking ability to support team’s strategic marketing and relationship management plans
●Ability to observe things from wide distance in order to identify fundamental client’s needs and apply the best possible solution by which both the client and State Street can enjoy benefits
●Attitude and capability to keep updating herself or himself in changing market environment
●Strong experience in Relationship Management, Sales, Marketing or Customer Service
role
These skills will help you succeed in this role
●Demonstrated knowledge of critical relationships and ability to leverage relationships to enhance the company’s position
●Demonstrated expertise in asset management, asset servicing and data management
●Sales, client service and relationship management skills
●Ability to negotiate and influence others