外資系不動産会社におけるCommunity Hostの求人

・Responsible, manage the Customer Experience services within reception and workplace and its impact to client employees and visitors
・Proactive communicator with all key influencers within our company and client.
・Liaising with the team and other key stakeholders.
・Provide written reports and quality data as required
・Support the operational 1FM Workspace Experience Survey NPS
・Own your operational space to ensure a fantastic Service Journey for customers within your location
・Support the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externally
・Be aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or client risk.
・Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.
・Ensure compliance with our company and client H&S processes and procedures, including internal and external audits.
・Actively participate and contribute to all team and management meetings.
・To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.
・To regularly monitor customer feedback and produce an appropriate action plan based on the results.
・To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.
・To ensure that you deliver what you promise to the customer, client and team.
・To ensure that all agreed service objectives are met in line with client expectations.
・To be aware of changing needs of customers and adjust the service accordingly in line with global standards
・To ensure that all agreed service objectives are met in line with client expectations.
・To provide an excellent standard of client service
・Support admin and financial support as and when required
・Any other duties required as part of the role as and when requested