外資系運用会社でのWorkplace Analystの求人

・ Responsible for providing quality onsite and remote IT support for business customers.
・ Coordinate closely with service vendors for incidents escalation and tracking
・ Work closely with regional/global stakeholders to facilitate smooth deployment of regional and global solutions.
・ Liaise with external vendors for systems maintenance in both production /DR sites
・ Support end-user installations relating to IT system rollouts and equipment relocations
・ Infrastructure support that includes cable patching, management and equipment monitoring.
・Business Applications rollout and support.
・ Back up operations tasks
・ Assisting in procurement and payment processes
・ Responsible for desktop and related inventory control on both software and hardware.
・ Participating and supporting clients during BCP / DR rehearsal

●必須
・ Diploma or above graduate in engineering or computing science
・ At least 4-5 years of solid experience in desktop or helpdesk support
・ At least 1-2 years of business analyst
・ Worked in banking industry
・ ITIL V3 qualified
・ Strong client and operation focussed - including senior exec level
・ Good knowledge of IT systems and infrastructure, network, telecommunications, Active Directory, VPN, Citrix, Firewall
・ Good knowledge of mobile platforms (ipad, iphone, android)
・ Ability to work under pressure and meet aggressive deadlines
・ Good problem solving skills
・ Good interpersonal skills and team player
・ Good vendor management skills
・ Good command of spoken and written English, Japanese

●尚可
・ Self-starter with ability to acquire new skills autonomously
・ Interest in broadening capabilities outside of workplace support
・ Scripting in Windows Platform (batch or powershell preferred)
・ Other Asian language skills (eg. Mandarin) a plus