グローバル大手金融情報サービス・カンパニーでのCustomer Support Executive, Technicalの求人

＜Responsibilities＞
・Provide first level technical support Trading desktop, FX Trading, Investment Management, Investment Banking and Wealth Management customers
・Effective servicing of cases and strict adherence to case query handling procedures. Follow the appropriate procedures to respond to complaints, escalations and outages.
・Maintain trusted relationship to with customers to provide additional information, updates, and resolution to issues.
・Identify and refer problems affecting customers and influence the timely resolution of customers’ enquiry, including referrals. This would include escalation to Customer Support Team Manager and liaising with different parts of the organization as appropriate.
・Build and maintain local and overseas relationships with other Frontline teams, Technical & Trading Specialists and other resolver groups across the organization to ensure appropriate resolutions are provided in a timely and accurate manner.
・Recognize and escalate recurring problems, areas and processes for improvement.
・Develop specialization through Technical Learning pathways to increase the value of service delivered to customers

＜Preferred Skills and Experience＞
・1-3 years’ experience in a customer service, application support role. Previous experience in the financial technology support is highly desirable
・Knowledge in Trading, Investment Management, Investment Banking and Wealth Management products and applications is a plus
・Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
・Well-developed analytical skills with the ability to problem solve and develop solutions.
・Excellent service skills including active listening alongside focusing, and fully understanding our customer’s needs
・A great team player, positive attitude towards work
Ability to learn and possess growth mindset
・University Degree in Business or Information Technology