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欧州最大のコンサルティングファームでのRCS engineerの求人

求人ID:1319708

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転職求人情報

職種

RCS engineer

ポジション

担当者〜

おすすめ年齢

50代以上

年収イメージ

応相談(経験・能力を考慮の上当社規定により決定)

仕事内容

We are seeking a highly skilled and experienced L2 RCS operation Engineer to join our team. The ideal candidate will possess excellent technical knowledge and proficiency in RCS, IMS, and messaging. Fluency in English is essential for effective communication with our partners and internal teams. Japanese is a plus.

●Responsibilities
・Responsible for the day-to-day operation and support all RCS nodes in the network
・Provide Level 2 support for Mavenir RCS/Messaging products, troubleshooting and resolving technical issues related to Diameter, VOLTE, SIP, and other associated protocols
・Manage and resolve complex customer issues escalated from the Monitoring support team or L1
・Monitor and troubleshoot voice and messaging related incidents to identify the root cause and ensure swift and effective resolution
・Perform regular technical analysis/audit to ensure the optimization and quality of the services
・Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions
・Conduct testing and verification of any implemented changes in configurations to ensure they meet regulatory and service requirements
・Generate reports, analyse service/operational KPIs, and contribute to the improvement of processes and procedures
・Document and maintain detailed records of all support activities, including resolutions, troubleshooting steps, internal/external interaction, incident report and lesson learned
・Change implementation
・Handle communications with other domains
・Build knowledge and manage daily operation activities to high efficiency
・Collaborate with our Partners and internal stakeholders to identify issue and fixes incidents within the agreed service SLA
・Be part of an on-call shift rotation pool
・Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance
・Working from office

必要スキル

●Mandatory
・7〜12 years of experience in RCS engineering
・Bachelor’s degree in Telecommunications, Engineering, or a related field
・Deep understanding of mobile network related protocols and technologies such as SS7, Diameter, GTP, MAP, SIP, RTCP, RTP and IP-based protocols and HTTP/HTTS, h.248
・Strong technical knowledge on VoIP, LTE, VoLTE/IMS, including core network elements, architecture, and call flows
・Mavenir cloud products experience and knowledge
・Experience with monitoring tools, troubleshooting techniques, and performance analysis
・Excellent analytical and problem-solving skills with a focus on delivering high-quality results
・Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders
・Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment
・Automation mindset, scripting or programming experience is a must
・Working experience on OpenStack or Kubernetes
・Method of Procedure preparation, validation, and execution experience
・Experience in at least 4 Mavenir products from the below list: CMS, CRDL DB, UCC, MCU, MSRB, MTCIL, PCS, RMS, Scylla DB, SCE Portal, TAS, UCC, WRG, Analytic, XMS, xTend, RCS_VOICE, RCS_CORE, WSG, PNS, SDC, PRX, MSTORE, DSN

●Preferable
・RCS on Mavenir products experience is highly appreciated
・Proficient in using industry-standard tools for analysing KPIs and metrics, trace reading and troubleshooting
・Certifications or Trainings CCNA, CKA, OpenStack COA is advantageous

就業場所

就業形態

正社員

企業名

欧州最大のコンサルティングファーム

企業概要

世界40カ国以上でおよそ18万人の従業員を擁しコンサルティング、テクノロジー、およびアウトソーシングを提供する世界有数のコンサルティングファーム(1967年設立)の日本法人として2012年に設立され、最高レベルの技術と豊富な専門知識を兼ね備えた幅広い統合サービスを提供いたします。日本のチームは、現在以下の業種で一連の主要なサービスを中心に、お客様の業績と競争力を強化する改革を支援しています。

企業PR

当社はグローバルでは18万人という巨大なリソース・ケイパビリティを持ってはいるものの、日本においては再進出したばかりという欧州系(仏)コンサルファームです。
海外で巨大な組織を持つコンサル企業が日本に進出すると言うことはここ10年の間で、弊社以外一度も無いくらい稀れであり、アントレプレナーシップを持つ方には魅力的な機会です。

業務カテゴリ

備考

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