グローバルでサービスを展開する大手外資系ITサービス企業でのService Management & ITIL Process Consultantの求人

As a an ITSM Consultant , you will play a pivotal role in enhancing IT service management and ensuring client satisfaction. Your responsibilities will encompass a wide range of ITIL disciplines, client-facing activities, and consulting, designing, documenting, and implementing various ITSM processes and ITIL practices, contributing to service excellence in a diverse IT environment.

【必要条件】
・7+ years’ experience in an ITSM field, or equivalent relevant work experience.
・Experienced Service Management professional and demonstrates excellent customer facing service skills.
・ITIL qualified, has expert knowledge of ITIL disciplines mainly (IM, PM, CM, KM, SLM, SRM, SACM, CMDB, Availability and Capacity Management)
・Experience in service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
・Experience in Asset & configuration management process life cycle support
・Experience on Symphony SummitAI ITSM tool on different modules like IM, SR, PM, SACM, KM etc.
・Excellent written and verbal communication skills at all levels of contact and in a wide variety of situations
・Basic technical background and understanding to present and discuss technical information in a way that establishes rapport and sustains credibility with IT Technical Teams.
・Excellent problem solving, collaboration, influencing, and conflict management skills
・Hands on Knowledge on Symphony SummitAI or other ITSM tool.
・Governing the daily Business as Usual (BAU) operational activities for Service Management Office in Incident/ Problem/ Request/ Change/ Release/ SACM/ Availability and Capacity Management processes.
・Drives internal and external (Client) Service Review Meetings covering performance, service improvements, quality, and processes.
・Has a detailed understanding of the service construct and critical metrics (SLAs, KPIs, etc.) to evaluate and review service performance and technical information provided by the service suppliers.
・Has responsibility for the smooth implementation of change into the production environment by ensuring ITIL disciplines are followed.