大手証券会社でのProduction Support（Execution Services）の求人

The Execution Services Production Services team, a part of Wholesale IT, supports a range of solutions and workflows for our traders and operations teams across multiple business lines.

●Responsibilities
・Provide application and user support for Cash and F&O applications to ensure a high quality of service to our users, dealing promptly and effectively with any issues.
・Handling user queries and effectively handling or escalating issues as appropriate
・Management of incoming and outgoing feeds to clients and vendors, ensuring smooth communication and collaboration.
・Working collaboratively with teams in Tokyo and other locations to improve the stability and supportability of our systems
・Support hours from 8 am to 7 pm, which is covered through an early and a late shift with personal circumstances taken in to account.
・Weekend system release work and public holiday coverage with consideration for personal commitments and time off in lieu.

●Mandatory
・Strong communication skills, confidence dealing with internal and external parties
・User focus with a priority on delivering good outcomes for our clients and internal users.
・Demonstration of curiosity and a keen desire to learn
・Willingness to propose solutions and to challenge others to improve
・Fluent written and spoken English

●Preferred
・SQL basics (Sybase or MYSQL)
・UNIX shell
・Fluent written and spoken Japanese