大手外資系ITサービス企業でのSMO Analyst (Banking/Finance)の求人

【仕事内容】
As a an ITSM Consultant, you will play a pivotal role in enhancing IT service management and ensuring client satisfaction. Your responsibilities will encompass a wide range of ITIL processes, client-facing activities, consulting, designing, documenting, and implementing various ITSM processes and practices, contributing to service excellence in a diverse IT environment.

【部門紹介】
Department is incharge of providing ITService Management Process and tools solutions for ITO and AMO Services ; Main offerings are, Process implementation, ITSM Tools (Servicenow,SummitAI,BMC..) ITAM Tools (Snow,Flexera) ,Monitoring (Solarwinds,newrelic,datadog etc.), Service intergration &Automation etc
total department size is 80 (Japan and India)

【プロジェクト紹介】
The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【ポジションの魅力】
Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & ServiceNow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【将来のキャリアパス】
This project not only provides valuable ServiceNow experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

【必要条件】
・Over 3 years of ITSM experience with strong customer-facing skills.
・ITIL qualified with expertise in various ITIL disciplines (IM, PM, CM, KM, SLM, SRM, SACM, CMDB, Availability, and Capacity Management).
・Experienced in large-scale service management, incident management, and asset & configuration management.
・Proficient with Symphony SummitAI ITSM tool and other ITSM tools.
・Excellent communication, problem-solving, collaboration, and conflict management skills.
・Manages daily BAU operations and drives service review meetings.
・Ensures smooth change implementation and handles priority incidents.
・Analyzes service request data to identify trends and recommends improvements.
・Provides meaningful reporting and acts as the primary contact for business groups.
・Mentors team members and drives continual service improvement.
・Coordinates with other Service Delivery Managers to ensure consistency across the enterprise.

【歓迎条件】
・Experience in various ITSM tools (e.g., ServiceNow, BMC Remedy, HP Service Manager, Jira Service Management).
・Service Integration and Management (SIAM) knowledge.
・Familiarity with DevOps and Agile methodologies.
・Cloud Service Management understanding (e.g., AWS, Azure, Google Cloud).
・Cybersecurity awareness related to ITSM.
・Vendor Management skills.

【英語力】
Bilingual is preferred