グローバルでサービスを展開する大手外資系ITサービス企業でのLife Sciences Delivery Partner（Delivery Manager）の求人

1. Review the quality of service in the portfolio and esnure it is as per defined scope and as per contrcatual agreement with customer
2. Work with all stakeholders( listed below) proactively to ensure there is no disruption of servcies , zero customer concerns and 100% complaince to process defined by customer & our company
a. Client team ( may comprise of IT, business , procurement etc ) according to socpe of work
b. Our team ( may comprise of project team in Japan, horizontal team in Japan, global team , our leadership, PMO, Service management office, Delivery Excellence team )
3. Participate in customer calls , meeting , workshops
4. Review content and participate in status reveiw meetings ( as needed) scheduled by customer - weekly, biweekly , monthly , quarterly etc.
5. Do People Management for delivery team under your organisation e.g.
a. Review work of PMs working under you. Guide them , coach them and mentor them to improve the quality of work and increase their learning for career growth
b. Conduct periodic sessions ( either 1-1 or team meeting) with on ground delivery team ( under PMs) for esnuring their mental well being , job satisfaction, career growth , appreciating their effort and contribution
6. Acquire knowledge ( on going ) of customer’s business process , IT systems , our quality process

【Required Skill】
1. Hands on experince of managing IT service delivery for any LS customer for a global program ( covering Japan, India , US , Europe etc.)
2. Has managed operations as part of global program and worked with people of different nationalities and geography
3. Has driven customer status review meetings
4. Thorough understanding of LS business functions and related technology / platforms
5. Atleast 10+ exprience in IT Service delivery ( AMS or Application Development or both)

【Nice to have skills】
1. Hands on experrience in any of the Digital technology
2. SME in any of the LS business function e.g. commercial , manufacturing, R&D , Clinical, Regulatory Affairs , PV etc.